Reimagining eCommerce with Gen AI

The e-commerce market presents a plethora of opportunities for businesses to grow and provide value to their customers. In this whitepaper, we examine various opportunities presented by GenAI in e-commerce, identify potential solutions, and provide a methodology for implementation. You will learn:

Trends in e-commerce and generative AI
Overview, benefits and capabilities of GenAI
Key solution priorities based on trends
Potential GenAI solutions in the e-commerce journey
Methodology for adoption and governance around GenAI

Now is the time to accelerate your GenAI + Commerce transformation journey.

Read our whitepaper today.

First Name *

Last Name *

Company *

Work Email Address *

YES, SEND ME INFOGAIN NEWSLETTERS.

I AGREE TO THE TERMS & CONDITIONS, AND USE OR PROCESSING OF MY PERSONAL INFORMATION BY INFOGAIN IN ACCORDANCE WITH OUR PRIVACY NOTICE. *

ABOUT THE AUTHORS

SEHMAN HUSSAINDirector, Digital Experience Platform Studio, Infogain

Sehman Hussain is an digital consulting and delivery leader with about 17 years of experience in the IT industry. He has been instrumental in delivering products and solutions through digital transformation programs for Retail, CPG, Hi-Tech and Manufacturing clients. He is specialized in the e-commerce domain, having led teams in building various B2C, B2B, DTC, web and mobile commerce applications. He holds special interest in the evolution of AI, sparked by his experience with R&D units to build digital products utilizing AI, Computer vision, machine learning to meet customer needs. He is an integral part of the Infogain Digital eXperience Platform studio, where he leads the digital commerce product portfolio. He brings a unique blend of business and technical acumen to translate the client vision to executable program plans or product roadmaps, and lead engineering teams to meet business objectives.

SARATHY ANNAMRAJUSenior Vice President, Digital Experience Platform Studio, Infogain

Sarathy Annamraju helps brands create impactful digital experiences through leading marketing and e-commerce platforms, innovative solutions, and human-centered design. He advocates for leveraging AI and Generative AI to deliver cost-effective and engaging customer experiences in digital marketing and e-commerce. Prior to Infogain, Sarathy held roles at AWS, Microsoft, and Capgemini, focusing on customer acquisition, revenue growth, modernization, data security, and cost efficiency.

ASHISH KHANDELWALAssociate Vice President, Digital Experience Platform Studio, Infogain

Ashish Khandelwal, AVP at DXP Studio, Infogain, is an expert in digital transformation, consulting, and architecture. He has successfully led large-scale transformation initiatives for Fortune 100 companies in industries such as Retail, CPG, Banking, and Travel. Ashish has played a crucial role in reducing operational costs through automation, RPA, AI, and Generative AI. Teams led by him won many prestigious awards and hackathons. He has contributed real-world solutions that have been implemented by clients across these sectors.

Insights

Case Studies

18/12/2024

Powering growth and efficiency with Salesforce FSL

Anticipating future growth, our client needed a digital transformation with integrated solutions and capabilities to scale. We implemented Field Service Lightning to optimize scheduling, enhance visibility and improve communications.

Case Studies

18/12/2024

Enabling CX transformation powered by Service Cloud

Better customer service was achieved when our client moved from TCIMS to Salesforce Service Cloud. Incorporated customizations for 21 BU’s, configured 82 case categories. Comprehensive training led to a 100% adoption rate.

E-book

16/12/2024

Transforming Travel for the New-Age Explorer

Travel tech continues to evolve, it empowers businesses to not only meet these expectations but also gain a competitive edge. Read more about strategies that have enabled businesses provide hyper-personalized experiences to the modern travel.

Blog

13/12/2024

Infogain at Microsoft Ignite 2024

Microsoft Ignite 2024 concluded with insights, product announcements and AI innovations. As a Gold partner, Infogain team attended the flagship event and has some key trends to share. Read the blog to know more.

Blog

11/12/2024

Don’t set AI up to fail

Most business leaders are working hard to incorporate AI into their vision for the future, but often the pilots that their teams design don’t fare well. We find that picking the wrong use cases is among the most common reasons for this. We also find that this comes from an unrealistic understanding of what can do and how AI can help.

Whitepaper

10/12/2024

Six Steps to Overcome Obstacles in MLOps

According to a study, ML code accounts for only 15% of the entire ML ecosystem, emphasizing that productionizing models is much more than just model development. Read the whitepaper to understand the six steps that can help operationalize the ML implementation.

Blog

09/12/2024

Can Large Context Windows Replace RAG?

RAG or context windows? What makes these AI approaches distinct? Read the blog to learn more and how balancing the two would enable enterprises be AI ready.

Press Release

02/12/2024

Infogain Joins the IATA Strategic Partnerships Program

Infogain announces that it is now part of the Strategic Partnerships Program (SPP) of the International Air Transport Association (IATA). This marks a significant milestone for Infogain and underlines its commitment to driving innovation and digital transformation in the travel and airline sector.

Whitepaper

28/11/2024

Revolutionize Your Business with Agentforce

Agentforce can help companies transform their businesses and maximize their RoI. By leveraging the power of Agentforce, companies can make their workforce more efficient and productive and transform their service, sales, marketing, and other functions.

E-book

16/12/2024

Reimagining eCommerce with Gen AI

In this whitepaper we examine the impact of GenAI on e-commerce, uncover opportunities, examine solutions, and methodology for implementation. We look at trends, benefits, capabilities, and solutions, including adoption and governance.

Whitepaper

30/10/2024

Using Agentforce to erase tech debt in Field ...

Leveraging our expertise as a Summit-level Salesforce partner, we can help you build AI agents that delight customers, drive growth, and increase productivity. Read this whitepaper to understand how FSM companies can use Salesforce and Agentforce to transform their businesses.

E-book

13/09/2024

Chart a smarter sales path with Salesforce

Discover how modern are looking for advanced Salesforce solutions to improve productivity, streamline operations and increase their RoI in this playbook.

E-book

13/09/2024

Maximize Your Salesforce RoI with Infogain

How did our clients leverage our Salesforce capabilities to increase revenues, deliver accelerated customer engagement, optimize business operations, and streamline change management processes? Learn more!

E-book

06/09/2024

The digital pulse of Telecom starts with customer ...

The telecom industry is undergoing a technology-driven transformation. Discover how we’ve helped our clients increase ARPU, drive operational efficiencies, improve NPS scores, conversion rates, revenues and more.

E-book

06/09/2024

IT enabled business transformation for telecom industry

The telecom industry provides crucial services that billions of consumers and businesses rely on every day. This playbook demonstrates how IT has enabled business transformation for telecom clients.

E-book

27/08/2024

AI powered Digital Experience Platforms

Modern enterprises are looking for smart digital experience platform solutions to streamline customer acquisition, engagement, and conversion. Get this collection to understand how we help companies increase conversion, enhance productivity, and optimize costs with our cutting-edge DXP solutions.

E-book

16/05/2024

Elevating Experiences Transforming Businesses

Today's digital-first customer is pushing the retail industry to a bold new world where creating the perfect product is only the first piece of the puzzle. Get this handpicked collection to see how our have leveraged our capabilities in AI, data, analytics, forecasting, and other digital solutions to Increase RoI, improve brand loyalty, strengthen brand recognition and do more.

Whitepaper

09/04/2024

Drive productivity and improve experiences with Generative AI

From content ops to transforming SDLC, explore the top 5 trends that organizations are dealing with as they explore how to use GenAI to drive productivity and meet customer expectations.