The New Normal in Hospitality: A Traveler’s Journey

Download Now

The global pandemic has compelled the average traveler to think twice before traveling and staying in hotels. This poses new challenges for the hospitality sector in creating memorable, hassle-free experiences for travelers.

Our domain leaders Rohit Nagpal (Senior VP and Global Head - Travel, Hospitality and Retail) and Srinivasan Manickam (Solutions Lead - Travel and Hospitality) have mapped the customer journey in hospitality by outlining what travelers can expect at each stage – from research and booking to post-stay – for the next six months. We see a greater use of technology today in hospitality than ever before, with rapid adoption of newer technologies.