Infogain and Oracle partner for a joint webinar on Wednesday, November 18th

Posted on : November 10, 2020
Share on Linkedin Share on Twitter Share on Facebook

Industry : Corporate
Type: Events

The overnight transition to remote working has challenged the customer support centers to be well-equipped with tech support. Given that, the demand for customer self-services has also been on the rise. This can be fulfilled with the help of modern technological tools.

To address this, Infogain, in partnership with Oracle, is hosting a webinar on ‘Creating a Compelling Self-Service Experience’ on Wednesday, November 18th.

In this webinar we will address one of the most important objectives of modern customer service organizations – a compelling self-service experience. At the end of the session, the participants will get insights on Oracle and Infogain’s offerings to enhance customer service and support, including an overview of Oracle Digital Assistant, Knowledge Advanced and Intelligent Advisor.

Learn about these valuable self-service applications and see a demo of this in action!

Oracle Digital Assistant, an advanced chatbot designed for customer self-service
Oracle Knowledge Advanced, which provides intelligent search to provide relevant information at the point of need
Intelligent Advisor, a powerful guided assistance engine which provides sound recommendations based on multiple variables

This will be followed by a Q&A session with the participants.

Meet the panel:

Joseph Huang, GTM/Outbound Product Management, Oracle Digital Assistant and AI | Connect on LinkedIn
Harriet Franklin, Senior Principal Product Manager at Oracle | Connect on LinkedIn
Joshua Bowcutt, Principal Product Manager at Oracle | Connect on LinkedIn
Gopinath Kujalli, Solution Architect at Infogain | Connect on LinkedIn