The telecom industry is in the midst of a technology-driven transformation. Due to rising numbers of devices, increasing broadband and mobile connection speeds, telecom’s technology challenges include implementing IoT, embracing AI, taking advantage of 5G and making their customer gain a competitive advantage. Telcos are focused on:

  • Keeping existing customers
  • Improving operational efficiencies
  • Harnessing the data in their organizations
  • Diving deeper into customer insights to improve services

We start with a roadmap using strategies that measure market effectiveness for better conversion rates. Our research into products, segments and behaviors helps us to understand customer profitability and increase margins, followed by an action plan to understand churn and predict CLV.

In this playbook, discover how we’ve helped our clients increase ARPU, drive operational efficiencies, improve NPS scores, conversion rates, revenues and more.

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Insights

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Case Studies
18/12/2024
Powering growth and efficiency with Salesforce FSL

Anticipating future growth, our client needed a digital transformation with integrated solutions and capabilities to scale. We implemented Field Service Lightning to optimize scheduling, enhance visibility and improve communications.

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Case Studies
18/12/2024
Enabling CX transformation powered by Service Cloud

Better customer service was achieved when our client moved from TCIMS to Salesforce Service Cloud. Incorporated customizations for 21 BU’s, configured 82 case categories. Comprehensive training led to a 100% adoption rate.
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E-book
16/12/2024
Transforming Travel for the New-Age Explorer

Travel tech continues to evolve, it empowers businesses to not only meet these expectations but also gain a competitive edge. Read more about strategies that have enabled businesses provide hyper-personalized experiences to the modern travel.

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Blog
13/12/2024
Infogain at Microsoft Ignite 2024

Microsoft Ignite 2024 concluded with insights, product announcements and AI innovations. As a Gold partner, Infogain team attended the flagship event and has some key trends to share. Read the blog to know more.

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Blog
11/12/2024
Don’t set AI up to fail

Most business leaders are working hard to incorporate AI into their vision for the future, but often the pilots that their teams design don’t fare well. We find that picking the wrong use cases is among the most common reasons for this. We also find that this comes from an unrealistic understanding of what can do and how AI can help.

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Whitepaper
10/12/2024
Six Steps to Overcome Obstacles in MLOps

According to a study, ML code accounts for only 15% of the entire ML ecosystem, emphasizing that productionizing models is much more than just model development. Read the whitepaper to understand the six steps that can help operationalize the ML implementation.
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Blog
09/12/2024
Can Large Context Windows Replace RAG?

RAG or context windows? What makes these AI approaches distinct? Read the blog to learn more and how balancing the two would enable enterprises be AI ready.
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Press Release
02/12/2024
Infogain Joins the IATA Strategic Partnerships Program

Infogain announces that it is now part of the Strategic Partnerships Program (SPP) of the International Air Transport Association (IATA). This marks a significant milestone for Infogain and underlines its commitment to driving innovation and digital transformation in the travel and airline sector.
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Whitepaper
28/11/2024
Revolutionize Your Business with Agentforce

Agentforce can help companies transform their businesses and maximize their RoI. By leveraging the power of Agentforce, companies can make their workforce more efficient and productive and transform their service, sales, marketing, and other functions.
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E-book
16/12/2024
Transforming Travel for the New-Age Explorer

Travel tech continues to evolve, it empowers businesses to not only meet these expectations but also gain a competitive edge. Read more about strategies that have enabled businesses provide hyper-personalized experiences to the modern travel.

image
Whitepaper
10/12/2024
Six Steps to Overcome Obstacles in MLOps

According to a study, ML code accounts for only 15% of the entire ML ecosystem, emphasizing that productionizing models is much more than just model development. Read the whitepaper to understand the six steps that can help operationalize the ML implementation.
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Whitepaper
28/11/2024
Revolutionize Your Business with Agentforce

Agentforce can help companies transform their businesses and maximize their RoI. By leveraging the power of Agentforce, companies can make their workforce more efficient and productive and transform their service, sales, marketing, and other functions.
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Whitepaper
12/11/2024
Reimagining eCommerce with Gen AI

In this whitepaper we examine the impact of GenAI on e-commerce, uncover opportunities, examine solutions, and methodology for implementation. We look at trends, benefits, capabilities, and solutions, including adoption and governance.
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Whitepaper
30/10/2024
Using Agentforce to erase tech debt in Field ...

Leveraging our expertise as a Summit-level Salesforce partner, we can help you build AI agents that delight customers, drive growth, and increase productivity. Read this whitepaper to understand how FSM companies can use Salesforce and Agentforce to transform their businesses.

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E-book
13/09/2024
Chart a smarter sales path with Salesforce

Discover how modern are looking for advanced Salesforce solutions to improve productivity, streamline operations and increase their RoI in this playbook.

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E-book
13/09/2024
Maximize Your Salesforce RoI with Infogain

How did our clients leverage our Salesforce capabilities to increase revenues, deliver accelerated customer engagement, optimize business operations, and streamline change management processes? Learn more!
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E-book
06/09/2024
The digital pulse of Telecom starts with customer ...

The telecom industry is undergoing a technology-driven transformation. Discover how we’ve helped our clients increase ARPU, drive operational efficiencies, improve NPS scores, conversion rates, revenues and more.

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E-book
06/09/2024
IT enabled business transformation for telecom industry

The telecom industry provides crucial services that billions of consumers and businesses rely on every day. This playbook demonstrates how IT has enabled business transformation for telecom clients.
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E-book
27/08/2024
AI powered Digital Experience Platforms

Modern enterprises are looking for smart digital experience platform solutions to streamline customer acquisition, engagement, and conversion. Get this collection to understand how we help companies increase conversion, enhance productivity, and optimize costs with our cutting-edge DXP solutions.
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E-book
16/05/2024
Elevating Experiences Transforming Businesses

Today's digital-first customer is pushing the retail industry to a bold new world where creating the perfect product is only the first piece of the puzzle. Get this handpicked collection to see how our have leveraged our capabilities in AI, data, analytics, forecasting, and other digital solutions to Increase RoI, improve brand loyalty, strengthen brand recognition and do more.
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Whitepaper
09/04/2024
Drive productivity and improve experiences with Generative AI

From content ops to transforming SDLC, explore the top 5 trends that organizations are dealing with as they explore how to use GenAI to drive productivity and meet customer expectations.
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