Leading Medical Device Company reduces operational cost and increases patient satisfaction with Infogain’s Chatbot for Technical Support

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Client Background

The company develops, manufactures, and distributes continuous glucose monitoring systems for diabetes management. It operates internationally with headquarters in San Diego, California.

Business & Technical Challenges

Reduce average duration of technical support phone calls Reduce call waiting times with increased load handling capacity thereby: Bring down the total number of phone calls Improve the overall efficiency and reduce costs of the technical support Services team