- Posted on : September 9, 2019
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- Industry : Travel and Hospitality
- Type: Case Studies
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Client Background
Our client is a market leader and disruptor in the accommodation marketplace. They provide vacation rentals through an online solution that manages 400 million guest arrivals and nearly 2 million guest stays per night in 191 countries.
Business & Technical Challenges
The client’s listing creation process was manual, time consuming and not in line with the speed with which their business had been growing. This was negatively affecting their customer satisfaction and the rate of capturing revenue and market share.They engaged Infogain to hasten their listing process by using automation and therefore, increase the activation rate of their listings.
- Disparate system that lacked a centralized single version of truth for the data
- Delays and duplicate property listing requests due to lack of communication and transparency
- Poor quality of listing data, resulting in a lower activation rate for new listings
- Lack of scalability due to current system unable to handle large volumes of newly created listings
Download the case study to read about Infogain's approach to resolve these challenges and benefits that resulted from it.
