Situation
Our client is a Fortune 500 company that provides enterprises with CloudOps, data management and storage, and other services. They were challenged with a longer time-to-market for new products, higher maintenance costs, and slow response to ever changing business needs due to legacy technologies.
The integration with CPQ and ERP systems delivered scalability and streamlined workflows.
In addition, our client’s defect resolution rates were dropping in the production phase, and they needed robust support for a complex configurator implementation.
Our client needed an innovation partner with a track record of implementing the newest innovations for continuous improvement of its products and applications.
Action
We deployed a complex implementation of a CPQ configurator. Our team designed a rich, intuitive user interface for the configurator with localized messaging. Bill of Materials (BOM) and non-BOM product models were configured across categories like client software and professional services.
In addition, we made enhancements to product models, including systems, storage, and renewals that were modelled under various categories.
Quote data was generated and integrated from the configurator with the Enterprise Resource Planning (ERP) system for the quote creation process. This ensured seamless quoting of services, service item selection, and billing updates.
The integration with CPQ and ERP systems delivered scalability and streamlined workflows, enabling automated BOM generation and efficient handling of non-BOM models.
Results
- Increased responsiveness and flexibility to cater to dynamic business demands.
- Reduction in post-production defects, faster defect resolution and time to market.
- Data-driven insights and customer feedback for tailored configurations support regional preferences and compliance standards.
- Innovative UI/UX, mobility, and QA automation initiatives and integrations to ERP.
With CPQ, responsiveness and flexibility to dynamic business demands increased.
CPQ solution reduced post-production defects by 30%, leading to faster time to market.
Our CPQ solution led to innovative UI/UX, mobility, and QA automation initiatives.
-
35
Configurator professionals -
-
3
Months accelerated transition -
-
30%
Reduction in defect resolution