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Position Summary

 The Technical Consultant – Adobe Campaign is a technical role that requires providing Consulting advice and support to Clients for Implementing Adobe Campaign solution and any technical advisory required afterwards. This is a client-facing role where Adobe will first train on the Campaign technology and qualified consultants will liaise with the client, understand their technical and business requirements and then Implement Adobe Campaign solution in a manner client gets most value out of the solution. Consultant’s main objective is to drive successful delivery and maintaining a high level of satisfaction for our customer.

 Responsibilities

 •             Lead consultative engagements with clients, exploring their technical and business challenges. This will include delivering workshops, presenting solution overviews and providing benefits analysis of software features and developments

•             Provide consulting services to aid the implementation, adoption, operation and expansion of Adobe Campaign at client organisations

•             Provide Implementation consultancy, Customer Assistance and post-implementation support to Adobe Campaign clients in their deployment and use of Adobe Campaign solution. Specifically (but not limited to):

o             Work with Clients to assess requirements

o             Configure & Design Adobe Campaign to meet customer business needs by understanding their database architecture and setting-up ETL and data-flows

o             Configure the Adobe Campaign solution to customers’ requirement including Campaigns set-ups, building web pages using Scripting

o             Develop customer specific solutions where necessary and document them

o             Proactive problem diagnosis, troubleshooting and resolution

•             Create Implementation plans for new and existing clients

•             Creation of accurate estimates and quotations for Adobe Campaign Consulting services

•             Creation and maintenance of relevant documentation including requirements, functional and technical specs that define and support the solution

•             Ownership of the technology solution from estimation and design through to delivery, acceptance and operation

•             Knowledge transfer/Training to customers on solution implemented

•             Product Upgrades and Configuration activities

•             Reporting on project delivery to Project Management and Manage projects on your own in smaller projects which don’t have dedicated Project Managers

•             Build great working relationship with Onshore Consulting team,  Learn and Adopt best-practices from such teams globally

•             Work closely with the Quality Assurance team to ensure professional delivery of technical implementations

Required Skills:

 •             1-2 years of SQL development experience including ETL implementations

•             2+ years of scripting/programming experience (JavaScript preferred)

•             2+ years of developer experience APIs, backend (Node JS preferred)

•             Overall 3-6 years development experience

·             Good communication skills to ensure effective customer interactions, communications, and documentation

•             Able to work independently with minimal supervision

•             Ability to work under pressure, think quickly, delivering to tight deadlines

•             Ability to work under flexible timings, 8 hours per day overlapping client time zones. Typically and 8 hours day between 0800IST to 1200EST depending on client location.

•             Good presentation and customer facing skills

•             Ability to manage multiple clients simultaneously, set and manage expectations with clients individually

Nice to Have

 Integrations, multiple projects

 •             Expertise and Experience with other Adobe Experience Cloud applications

•             Expertise and Experience integrating Adobe Experience Cloud applications

•             Expertise and Experience in SQL (Oracle / SQL Server / PostgreSQL)

•             Experience with XML and DOM related technologies

•             Familiar with current W3C recommendations and their availability in common browsers

•             Familiar with dynamic web development, personalization, web analytics, website optimization is a plus

•             Knowledge of DOM manipulation and page load events a plus

•             Previous experience of iOS/android development