Meaningful work,
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Position Summary

The Technical Consultant – Adobe Campaign is a technical role that requires providing Consulting advice and support to Clients for Implementing Adobe Campaign solution and any technical advisory required afterwards. This is a client-facing role and requires consultant to liaise with the client, understand their technical and business requirements and then Implement Adobe Campaign solution in a manner client gets most value out of the solution. Consultant’s main objective is to drive successful delivery and maintaining a high level of satisfaction for our customer.

Responsibilities

•             Lead consultative engagements with clients, exploring their technical and business challenges. This will include delivering workshops, presenting solution overviews and providing benefits analysis of software features and developments

•             Provide consulting services to aid the implementation, adoption, operation and expansion of Adobe Campaign at client organisations

•             Provide Implementation consultancy, Customer Assistance and post-implementation support to Adobe Campaign clients in their deployment and use of Adobe Campaign solution. Specifically (but not limited to):

o             Work with Clients to assess requirements

o             Configure & Design Adobe Campaign to meet customer business needs by understanding their database architecture and setting-up ETL and data-flows

o             Configure the Adobe Campaign solution to customers’ requirement including Campaigns set-ups, building web pages using Scripting

o             Develop customer specific solutions where necessary and document them

o             Proactive problem diagnosis, troubleshooting and resolution

•             Create Implementation plans for new and existing clients

•             Creation of accurate estimates and quotations for Adobe Campaign Consulting services

•             Creation and maintenance of relevant documentation including requirements, functional and technical specs that define and support the solution

•             Ownership of the technology solution from estimation and design through to delivery, acceptance and operation

•             Knowledge transfer/Training to customers on solution implemented

•             Product Upgrades and Configuration activities

•             Reporting on project delivery to Project Management and Manage projects on your own in smaller projects which don’t have dedicated Project Managers

•             Build great working relationship with Onshore Consulting team,  Learn and Adopt best-practices from such teams globally

•             Work closely with the Quality Assurance team to ensure professional delivery of technical implementations

Required Skills:

•             1+ years of SQL development experience including ETL implementations

•             1+ years of scripting/programming experience (JavaScript preferred)

•             5+ years of enterprise software implementation/development experience

•             3+ years implementing Adobe Campaign for clients with

·                  Have worked on setting up a fresh instance of Adobe Campaign to go live for at least 4 clients

·                  Have setup ETL workflows with initial data loads and corresponding schemas and forms

·                  Have hosted deskside coaching sessions with clients demonstrating functionality built and enabling clients to use it

·                  Have created complex scheduled multi touch campaigns

·                  Have created complex deliveries with more than 5 personalization fields

•             Good communication skills to ensure effective customer interactions, communications, and documentation

•             Able to work independently with minimal supervision

•             Ability to work under pressure, think quickly, delivering to tight deadlines

•             Ability to work under flexible timings, 8 hours per day overlapping client time zones. Typically and 8 hours day between 0800IST to 1200EST depending on client location.

•             Good presentation and customer facing skills

•             Ability to manage multiple clients simultaneously, set and manage expectations with clients individually

Nice to Have

Integrations, multiple projects

•             Expertise and Experience with other Adobe Experience Cloud applications

•             Expertise and Experience integrating Adobe Experience Cloud applications

•             Expertise and Experience in SQL (Oracle / SQL Server / PostgreSQL)

•             Experience with XML and DOM related technologies

•             Familiar with current W3C recommendations and their availability in common browsers

•             Familiar with dynamic web development, personalization, web analytics, website optimization is a plus

•             Knowledge of DOM manipulation and page load events a plus

•             Previous experience of iOS/android development