Optimize efficiency and elevate service quality
Harnesses the power of generative AI to reduce mean time to resolution (MTTR) and improve application uptime for business-critical systems providing end users with superior customer experience.
- Accelerated resolution of IT support tickets
- Enhanced IT support technician productivity
- Superior SLA compliance and customer experience
A Flexible
Knowledge Base
A Retrieval Augmented Generation (RAG) solution where product knowledge, product support and IT operations documentation can be stored and aggregated for efficient retrieval.
Customized
Integrations
Infogain will create custom feeds of key data sources (e.g., web logs, network switch data) with the knowledge base. Solution outputs can be integrated with tools already in use.
Incident Sentiment
Analysis, Ticket
Summaries and RCA
Data feeds are monitored and analyzed for potential issues. Issues are flagged and summarized. Code level insights identify trigger issues and resolutions are recommended back to the engineer.
Frameworks & Accelerators:
Pre-built, enterprise-ready RAG solution
AI accelerator includes Jira integration
AI accelerator agent-based architecture
Gen AI powered “super-agent” orchestrates work
Success Story
A travel tech company was able to achieve a 50% increase in SRE productivity, when Infogain built a headless, Gen AI powered solution leveraging the ASK NAVIK accelerator. The system was trained on SRE training documentation, past resolved tickets and RCA documentation. The solution helped improve customer loyalty and reduced churn.
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