Streamline processes and boost efficiency
Harnesses the power of generative AI to reduce mean time to resolution (MTTR) and improve application uptime for business-critical systems providing end users with superior customer experience.
- Accelerated resolution of IT support tickets
- Enhanced IT support technician productivity
- Superior SLA compliance and customer experience
What’s in it for you
A RAG
Implementation
A Retrieval Augmented Generation (RAG) solution including a vector database, chunking algorithm and fine-tuned LLM engine for efficient and accurate information retrieval.
Incident Ticket
Summaries
and Analysis
Tickets will be ingested by the RAG system and then appended with summaries and suggested resolutions accelerating SRE productivity.
Customized
“Front-End”
Integrations
Infogain will integrate the RAG solution with existing tools used by the SRE team. For example, a Jira integration is available off-the-shelf today. Additional integrations can be rapidly developed based on client need.
Frameworks & Accelerators
Pre-built, enterprise-ready RAG solution
AI accelerator includes Jira integration
AI accelerator agent-based architecture
Success Story
A travel tech company was able to achieve a 50% increase in SRE productivity, when Infogain built a headless, Gen AI powered solution leveraging the ASK Ignis accelerator. The system was trained on SRE training documentation, past resolved tickets and RCA documentation. The solution helped improve customer loyalty and reduced churn.
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