Consulting & product selection framework for DX

Empowering Digital Transformation: Tailored Consulting and Product Selection Framework

Digital Transformation has been in the news long before the pandemic, yet there’s a continuous buzz and momentum surrounding AI and machine learning that is influencing more companies to accelerate their digital transformations. Even without AI, the statistics for making the move are compelling. According to online sources, a digital transformation can lead to a 40% increase in operational efficiency¹, companies that undergo a digital transformation are 26% more profitable than their competitors², and employee productivity increases by up to 30%³.

Over the years, we’ve seen clients in many different industries move on from legacy systems not compatible with modern tech or upgrade due to operational inefficiencies like manual processes and siloed data. Other clients simply wanted to innovate by using the latest tech to keep their place ahead of the competition, or they desire to increase employee productivity and customer satisfaction. The stakes are higher for our retail and travel industry clients that want to exceed the high expectations of customers that demand personalized, seamless and fast interactions. Those industries have readily embarked on their own digital transformation.

In most cases, business KPIs that drive growth, improve business operations and increase customer satisfaction cannot be achieved without digital transformation. Identifying the best tools for a company’s digital transformation can be a complex process. Having the right tech stack selection wins half the battle.

In this blog, we will explore Infogain’s comprehensive approach and framework and selection of the right digital tools and technologies. We’ll show you the business outcomes from an e-commerce client in retail.

Consulting & Workshops

Our consulting services are customized, and take into account an organization’s specific requirements, needs and challenges. We work closely with you to develop strategies and solutions that align with your company’s unique goals and circumstances.

Tool selection impacts the success, efficiency, and scalability of the transformation. To get it right in the first shot, we leverage collaborative workshops. These workshops help to build a strong foundation for successful implementation by fostering collaboration, transparency, and informed decision-making.

Infogain’s Product Selection Framework

Our structured and comprehensive approach with proven frameworks is instrumental in selecting the best digital tools and technologies matched to your specific requirements.

Our approach is flexible, recognizing that every client has unique needs, depending on their business model and maturity. This ensures that each analysis and tool selection process is customized to individual clients.

Here is a quick view of our process:

1. Vision & Strategy: Understanding the business vision and strategy from sponsors of the program.
2. Stakeholder Identification & Engagement: We start by identifying key stakeholders to align goals and expectations.
3. Collaborative Workshops - Feature Identification: We design and conduct detailed workshops to capture and refine requirements.
4. Prioritization & Categorization: We will classify and prioritize needs into “Must-Haves,” “Should-Haves,” “Could-Haves,” and “Won’t-Haves. Hundreds of requirements are organized and identified into actionable categories tailored to your organization, such as:
   1. Functional Features
   2. Non-Functional Requirements (NFRs)
   3. Integrations
   4. Cost (Licensing, Operations, Infrastructure, etc.)
   5. Compliance
   6. AI Capabilities
   7. Operational Considerations
   8. Usability (UX, Training, Documentation)
   9. Future expansion plans
5. Tool Scoring & Weighted Scores: Each shortlisted tool is rated against each requirement and weights are assigned to each requirement category to reflect their importance for your business. We assess each tool using a 0–5 rating system for feature support:
   0. Not Supported
   1. Roadmap Support
   2. Customization Required
   3. Minimal Customization Needed
   4. Configuration Support
   5. Out-of-the-Box (OOTB) Support

   Using data-driven analysis, weighted averages are calculated for each tool based on the scores across all categories, producing a final alignment score to determine the best-fit solution for your organization.

6. Stakeholder Presentation, Feedback & Alignment: Finally, the results of the above exercise is presented to stakeholders with explanation of the outcome and their feedback is collected to incorporated final updates in the report.

Success Story: Retail E-Commerce Platform Comparison in Action

We used the process depicted above in a consulting exercise we completed for a US retailer to help identify the right tech stack. In this case study, we chose one of the building blocks as an example (i.e. e-commerce platform).

For this retailer, we conducted three different workshops with leadership, e-commerce product teams (including technical stakeholders) and the operations team. After evaluating six products on hundreds of parameters across ten categories, we presented the detailed analysis. In the diagrams below, we’ve presented the outcome of the exercise, for three different categories. While we ensure every analysis is customized, the three sample charts below showcase outcomes for different requirement categories. The final consolidated chart provides a clear, actionable comparison of platforms based on customer specific priorities.

Example 1:  Comparison of six e-commerce products on Non-Functional Parameters.

Example 2:  Comparison of six e-commerce products Functional Parameters.

 

Example 3:  Comparison of six ecommerce products on operational and change management parameters.

Conclusion

When a methodical process is followed, you are empowered to make informed decisions to select the right tools & technology that drive your digital transformation forward, ensuring alignment with your business goals and operational needs.

Are you ready to embark on a digital transformation journey? Connect with us and leverage our in-depth domain expertise and knowledge of leading products.